Effective Date: [Insert Date]
Canada Trade Finance (“CTF,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit an intake form, purchase or request a readiness review, contact us, or otherwise interact with us.
This Privacy Policy applies to our website, landing pages, forms, communications, reports, and related services.
WHO WE ARE
Canada Trade Finance provides trade readiness, documentation, and finance preparedness review services for businesses exploring trade, export, import, buyer-facing documentation, payment terms, and financing readiness.
CTF is not a bank, lender, law firm, accounting firm, customs broker, freight forwarder, securities dealer, investment adviser, or insurance provider. Our services are informational and readiness-focused only.
Legal entity: Canada Trade Finance
Business address: Vancouver, British Columbia, Canada
Privacy contact: info@canadatradefinance.ca
PERSONAL INFORMATION WE COLLECT
We may collect the following types of information:
Contact information:
Name, email address, phone number, business name, job title, province/state, country, and other contact details.
Business and trade information:
Information you provide about your company, products, services, buyers, suppliers, target markets, trade goals, invoices, payment terms, logistics, customs questions, freight assumptions, financing readiness, and related business documents.
Payment and transaction information:
Information related to purchases, invoices, receipts, payment status, billing details, and transaction records. Payments may be processed by third-party payment processors. We do not intentionally collect or store full credit card numbers on our own systems.
Communications:
Emails, form submissions, meeting notes, questions, support requests, and other communications between you and CTF.
Website and technical information:
IP address, browser type, device type, pages visited, referral source, approximate location, date/time of visits, cookies, analytics data, and similar technical information.
Marketing preferences:
Whether you have subscribed to receive updates, alerts, newsletters, or other commercial electronic communications from us.
INFORMATION YOU SHOULD NOT SUBMIT
Unless we specifically request it through an approved process, please do not submit highly sensitive personal or financial information, including:
Social Insurance Numbers, passport numbers, driver’s licence numbers, bank login credentials, credit card numbers, personal tax returns, personal medical information, passwords, or information about minors.
If you provide documents to us, you are responsible for removing or redacting information that is not needed for the review.
HOW WE COLLECT INFORMATION
We collect information when you:
Visit our website or landing page;
Submit an intake form;
Purchase a readiness review;
Email, call, or message us;
Schedule a call or meeting;
Provide documents or business information;
Subscribe to updates or marketing communications;
Interact with our payment processor, form provider, email system, analytics tools, or other service providers.
We may also receive information from third parties where you have authorized or directed them to share information with us.
HOW WE USE INFORMATION
We may use information for the following purposes:
To respond to inquiries;
To assess whether our services may be suitable for your business;
To process payments and issue receipts;
To prepare trade readiness, documentation, and finance preparedness reviews;
To identify gaps, questions, and next steps based on information you provide;
To communicate with you about your inquiry, purchase, report, or account;
To improve our website, intake process, reports, and services;
To maintain business records;
To protect against fraud, misuse, security incidents, or unauthorized activity;
To comply with legal, regulatory, accounting, tax, and contractual obligations;
To send marketing or informational communications where permitted by law and where you have provided consent or where consent is otherwise legally available.
AI-ASSISTED TOOLS AND SERVICE PROVIDERS
CTF may use software tools, automation tools, and AI-assisted systems to help organize, summarize, review, draft, or analyze information submitted to us. These tools may assist with internal workflows, document review, report preparation, checklist creation, and identifying possible readiness gaps.
AI-assisted tools do not replace business judgment, professional advice, or final human review. We take reasonable steps to use service providers and settings that are appropriate for business information and to limit unnecessary disclosure of personal information.
By submitting information to CTF, you acknowledge that your information may be processed using software, cloud, automation, and AI-assisted tools for the purposes described in this Privacy Policy.
CONSENT
By using our website, submitting information, purchasing a service, or communicating with us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, business, and operational limitations. To withdraw consent, contact us at info@canadatradefinance.ca.
Withdrawing consent may limit our ability to provide services to you.
DISCLOSURE OF INFORMATION
We may disclose information to:
Payment processors;
Website hosting providers;
Email, form, CRM, scheduling, analytics, cloud storage, document management, and security providers;
AI-assisted software and automation providers;
Professional advisers, including lawyers, accountants, consultants, and compliance advisers;
Contractors or service providers helping us deliver our services;
Potential referral partners, lenders, finance companies, customs brokers, freight forwarders, insurers, consultants, or other third parties, but only where you request or authorize the introduction or where otherwise permitted by law;
Government, regulatory, law enforcement, court, or legal authorities where required or permitted by law;
A buyer, successor, or other party in connection with a business sale, financing, restructuring, merger, or similar transaction.
We do not sell personal information in the ordinary course of business.
THIRD-PARTY SERVICES
Our website and services may use third-party tools such as payment processors, analytics providers, form providers, scheduling tools, email systems, cloud services, and other business software.
Your use of third-party services may also be subject to their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites, platforms, or service providers that we do not control.
STORAGE AND PROCESSING OUTSIDE CANADA
Some of our service providers may store or process information outside British Columbia or outside Canada, including in the United States or other jurisdictions.
Information stored or processed outside your jurisdiction may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, regulators, or government authorities.
RETENTION
We retain personal information and business records only as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain records, resolve disputes, comply with legal obligations, and protect our rights.
Unless a shorter or longer period is required or appropriate, we may retain intake materials, reports, communications, transaction records, and related business records for up to seven years after our last interaction with you.
SAFEGUARDS
We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, theft, misuse, disclosure, copying, modification, or destruction.
No method of transmission or storage is completely secure. We cannot guarantee absolute security of information submitted through the internet, email, forms, third-party platforms, or cloud systems.
ACCESSING OR CORRECTING YOUR INFORMATION
You may request access to your personal information or ask us to correct inaccurate personal information by contacting us at info@canadatradefinance.ca.
We may need to verify your identity before responding. We may refuse or limit access where permitted or required by law.
COOKIES AND ANALYTICS
Our website may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve user experience, measure marketing effectiveness, and protect the website.
You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
MARKETING COMMUNICATIONS
If you subscribe to receive updates, alerts, or other commercial messages from CTF, we may contact you by email or other electronic means.
You may unsubscribe at any time by using the unsubscribe link in our messages or by contacting us at info@canadatradefinance.ca. We will process unsubscribe requests in accordance with applicable law.
CHILDREN
Our website and services are intended for business users and adults. We do not knowingly collect personal information from children or minors.
THIRD-PARTY LINKS
Our website may contain links to third-party websites or resources. We are not responsible for the content, policies, security, or privacy practices of third-party websites.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
CONTACT US
For privacy questions, access requests, correction requests, withdrawal of consent, or complaints, contact:
Canada Trade Finance
Privacy Contact: Canada Trade Finance Team
Email: info@canadatradefinance.ca
Address: Vancouver, British Columbia, Canada